[Resolved]  Nsdl E-Governance Infrastructure — Pan card fee not refunded till now

Address:Kolkata, West Bengal, 700040
Website:www.onlineservices.nsdl.com

I use nsdl website to create a new pan card of my mother. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.116.20 using my debit card of bank of baroda. My balance was deducted from the bank on 10/04/2017 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status

"your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days."

I have not received my refund till now.
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May 5, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
May 04, 2017
NSDL e-Governance Infrastructure Customer Care's response
This has reference to the query/complaint raised by you.

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
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    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
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