[Resolved] Nsdl E-Governance Infrastructure — pan card fee not refunded yet | |||
I used nsdl website few days ago to create my pan card number. Temporary token number given by them was [protected]. I used e-kyc option for my aadhar verification. I have paid an amount of 106.90 using my debit card. My balance was deducted from the bank on 25/10/2018 but aadhar card verification was not completed due to not receiving the otp on the registered aadhar card mobile number. But now when i'm checking the status, it is showing" your e-kyc request has failed hence you cannot proceed to the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of pan application in next working seven days. Uptil now i have'nt received any refund according to my latest updates through bank. This problem arrises due to failure of otp verification. So i want my money back. Was this information helpful? | |||
Dec 7, 2018 Complaint marked as Resolved NSDL e-Governance Infrastructure customer support has been notified about the posted complaint. Verified Support Nov 06, 2018 NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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+91 22 2499 4200 [Vidya Lakshmi]
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