[Resolved]  Nsdl E-Governance Infrastructure — pan card fee not refunded yet

Address:Udaipur, Rajasthan

I used nsdl website few days ago to create my pan card number. Temporary token number given by them was [protected]. I used e-kyc option for my aadhar verification. I have paid an amount of 106.90 using my debit card. My balance was deducted from the bank on 25/10/2018 but aadhar card verification was not completed due to not receiving the otp on the registered aadhar card mobile number. But now when i'm checking the status, it is showing" your e-kyc request has failed hence you cannot proceed to the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of pan application in next working seven days. Uptil now i have'nt received any refund according to my latest updates through bank. This problem arrises due to failure of otp verification. So i want my money back.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Dec 7, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Nov 06, 2018
NSDL e-Governance Infrastructure Customer Care's response
The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
Complaint comments 

Comments

I have registered in Atal Pension Yojana on 25/02/2018. I tried to change my IPIN, but its showing the error "PRAN not found in database". Can you please help me to resolve this issue.

You can contact me at +91 [protected].
NSDL e-Governance Infrastructure Customer Care's response, Dec 3, 2018
Verified Support
This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013. We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    NSDL e-Governance Infrastructure
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    70%
    Complaints
    5288
    Pending
    109
    Resolved
    3570
    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all NSDL e-Governance Infrastructure contact information