Nsdl E-Governance Infrastructure — pan card making

I used nsdl website to create a new pan card of my mother. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.115 using my debit card. My balance was deducted from the bank but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly refund my deducted money
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NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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I have face problem to update my aadhar no. in my PRAN.
An error comes during update the aadhar no.is " modification request is pending for the PRAN[protected].
Therefore I request you to kindly look into the the matter and resolve the issue.
Thanks
Navin Ranjan
NSDL e-Governance Infrastructure Customer Care's response, May 7, 2018
Verified Support
This has reference to the query/grievance raised at “Consumer Forum”. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
Sir/Madam,
This is Mamta Verma. I applied for PAN card on 12/07/2017 and in sequence of it, PAN no.- BGYPV8299K has been allotted to me but till this date, card for the same has not been sent to me. Kindly manage to send my PAN card.The Acknowledge of PAN application ( Form 49A) is N-[protected].
NSDL e-Governance Infrastructure Customer Care's response, May 7, 2018
Verified Support
Your PAN card is dispatched through Speed Post on 26-Jul-2017 vide AWB No. EA556823386IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.

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