[Resolved]  Nsdl E-Governance Infrastructure — PAN card not delivered after 1 month

Dear Sir,
I had requested for my PAN Card to be reissued to get my address corrected. I submitted the form on NSDL and also paid for physical card to be issued. On July 6, I received confirmation for PAN card issue and it has been despatched. It has been one month and I have not received my PAN card. I called up NSDL customer care and they gave me the Tracking number[protected] of Trackon courier serivce. ( I called them up multiple times from 3rd August onward and they said they'll deliver it. Today on Aug 6th they started saying they've delivered my PAN. Whereas it has not been delivered. I warned them that I'll do a police complaint for withholding my PAN card as they don't have any proof of delivery also. They told I can do whatever I want. I am already frustrated calling them so many time and also called NSDL but they're not helping and asking to contact courier company. Please look into this matter.

Also, NSDL has to own the responsibly of choosing the right courier partner (like Speedpost or indian post), not these private companies. NSDL must be penalised for harassing the tax payers and any misuse of PAN Card. NSDL Complaint Numbers: 35525146, 35478646

Please look into this matter urgently.
Was this information helpful?
No (0)
Yes (1)
Aug 6, 2021
Complaint marked as Resolved 
I have received the PAN Card
Aug 06, 2021

Complaint Status

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Aug 13, 2021
NSDL e-Governance Infrastructure Customer Care's response
Thank you for acknowledging.
Complaint comments  Add a CommentShareTweet
Post your Comment
    I want to submit Complaint Positive Review Neutral Comment
    NSDL e-Governance Infrastructure
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
    View Full Information