[Resolved]  Nsdl E-Governance Infrastructure — pan card nsdl payment failed but money deducted from bank account

Dear sir, for new pan card on old pan number i made an online application from debit card mode token no. [protected] date.13-jan-2020 name mahesh karia but transaction failed and i tried again but it failed again and amount got deducted 2 times from my sbi account please reverse my amount.

I also dropped e-mail but i got no response and when i called on number they are saying it is online so send e-mail but no one is responding on e-mail.
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Apr 18, 2020
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Feb 04, 2020
NSDL e-Governance Infrastructure Customer Care's response
To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
Feb 04, 2020
Updated by mahesh.karia23
All details are mentioned in above complaint, as well as I have already sent e-mail but I have not received any response over mail.

token no: [protected]
payment date: 13-jan-2020
DOB: 23 Jan 1992
e-mail id: mahesh.[protected]@gmail.com
Feb 08, 2020
Updated by mahesh.karia23
any update??
Feb 16, 2020
Updated by mahesh.karia23
any update ???
Verified Support
Feb 17, 2020
NSDL e-Governance Infrastructure Customer Care's response
We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
Feb 17, 2020
Updated by mahesh.karia23
I have replied above please have a look
Verified Support
Feb 18, 2020
NSDL e-Governance Infrastructure Customer Care's response
We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
Feb 18, 2020
Updated by mahesh.karia23
request ID : 1093580

All details are mentioned in above complaint, as well as in previous comment .

Let me write again, I have already sent e-mail but I have not received any response over mail.

token no: [protected]
payment date: 13-jan-2020
DOB: 23 Jan 1992
e-mail id: mahesh.[protected]@gmail.com
Verified Support
Feb 24, 2020
NSDL e-Governance Infrastructure Customer Care's response
As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in.
Feb 24, 2020
Updated by mahesh.karia23
I have not received refund also I have updated all the details over mail as well as on above comment.
Please check and comment.
Verified Support
Feb 28, 2020
NSDL e-Governance Infrastructure Customer Care's response
This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
Verified Support
Feb 28, 2020
NSDL e-Governance Infrastructure Customer Care's response
This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
Verified Support
Mar 17, 2020
NSDL e-Governance Infrastructure Customer Care's response
Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
Verified Support
Mar 17, 2020
NSDL e-Governance Infrastructure Customer Care's response
Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
Complaint comments 

Comments

I made transaction on the 18th jan 2020 for pan card application with token number:[protected] and mail id: [protected]@gmail.com and applicant name: Gavara Lakshmi. I completed application with the different token but the amount is not refunded for this and
NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2020
Verified Support
To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
NSDL e-Governance Infrastructure Customer Care's response, Mar 5, 2020
Verified Support
We are still awaiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
NSDL e-Governance Infrastructure Customer Care's response, Mar 17, 2020
Verified Support
As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
varaprasad v's reply, Oct 13, 2020
Token Number:0051517555

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