[Resolved]  Nsdl E-Governance Infrastructure — pan card verification problem

Address:Cuddalore, Tamil Nadu
Website:NSDL online Pan apply services

I applied for new pan card on 28/11/17 in nsdl website. I paid amount of rs.118 through my debit card. I entered the correct otp. But i received the message your ekyc verification is failed they also mentioned we will refund the amount within 7 or 8 working days. But still now i didn't receive my refund amount. I want to know why my ekyc verification was failed. How can i will get new pan card?. Please let me know what's the problem or else please refund my amount. My aadhar details all are correct that' s are already verified in uidai website. My token number [protected]. I need immediate solution for this problem because i need pan card immediately.
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Jan 19, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Dec 07, 2017
NSDL e-Governance Infrastructure Customer Care's response
Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
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    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
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