Nsdl E-Governance Infrastructure — pan correction status not found

Address:	Pune, Maharashtra, 411058
Website:	tin.tin.nsdl.com/pantan/StatusTrack.html

Sir/madam,

I applied for correction in pan card on 17th sept 2018 through e-sign/e-kyc mode. However, i was able to upload only one document (Either aadhar card or pan card) on the site. There seems to be an issue uploading multiple documents. For now, i have uploaded aadhar card as pan dept must be already having my pan card details.

After submitting the form, i have got my acknowledgement number ([protected]).

On completion of the process, i have also received acknowledgement through email.

It was mentioned that
If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."
Hence i have not send the physical copies of the documents,

But when i checked my application status, it always shows"sorry, no record found."

It is bit urgent, so need to get the corrected pan card asap. Can i get to know the exact status of my application? Do i need to send the physical documents?

Thanks and regards,
Dipti [censored]ole