[Resolved]  Nsdl E-Governance Infrastructure — pan failure

Address:Pune, Maharashtra, 411035

I applied new apn aplication two week before and its always says following massege-
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
Now its been over a month but neither the refund has come nor e-kyc has completed.
Please refund my money. Details are given below:

Token no [protected]
Name - abhishek ananta shinde
[protected]@gmail.com
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Feb 3, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Dec 22, 2017
bimal dharua's response
Thank you for using your SBI Debit Card 459XX6675 for a purchase worth Rs349.0 on POS RGIEWOLLCYBS at RIGARO EWORKS LLP txn#[protected].
Dec 22, 2017
bimal dharua's response
sir please refund my cost

Verified Support
Jan 01, 2018
NSDL e-Governance Infrastructure Customer Care's response
Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
Complaint comments 

Comments

Thank you for using your SBI Debit Card 459XX6675 for a purchase worth Rs349.0 on POS RGIEWOLLCYBS at RIGARO EWORKS LLP txn#[protected].
Thank you for using your SBI Debit Card 459XX6675 for a purchase worth Rs349.0 on POS RGIEWOLLCYBS at RIGARO EWORKS LLP txn#[protected].
my a/c no.[protected]
sir please refund my cost.

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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
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