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Nsdl E-Governance Infrastructure — Pan nsdl status wrong airway bill number

I received an sms on my mobile [date : 16/09/2021] nsdl team replied "Your pan card has been dispatched on by trackon couriers pvt. ltd courier vides airway bill no.[protected], at the address for communication* indicated by you in the application. The pan card will be delivered in due time." as per the status shown on the site.

pan acknowledgment no.: [protected]
trackon couriers pvt. ltd courier vides airway bill no.[protected]

When I checked shipment status air way bill number on the website: https://trackon.in/Tracking/t1/Single Tracking

"Its error! request failed due to reason, not a trackon awb no. / invalid reference no/. old shipment. (pan nsdl status print attached)."

plz resolved this issue quickly as possible thank you very much.
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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
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