[Resolved]  Nsdl E-Governance Infrastructure — pan service

Address:Awasthi Niwas Udgir, Latur, Maharashtra, 413521
Website:www.onlineservices.nsdl.com/paam/endUserLogin.html;jsessionid=5BA9587B379024A2CFE62D5AE7CE02C6.paamt

I apply for the pan card approx today before and paid the fees through my paytm account but the e-kyc failed due to which it displyed the following message :
Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
Please refund my money.Details are given below:
TOKEN NO.[protected]
DOB: 04/04/1995
NAME Awasthi Pradeep Santosh
E MAIL: [protected]@gmail.com
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Oct 28, 2019
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Sep 27, 2019
NSDL e-Governance Infrastructure Customer Care's response
This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all NSDL e-Governance Infrastructure contact information