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[Resolved]  Nsdl E-Governance Infrastructure — payment gateway error while making payment for pran generation

Hi,

I am getting below mentioned error on pran registration:

Registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime. The error is showing from one day. Still no change.

Ack no :11879052
Ack date:25/05/2019
Dob :10/08/1992
Email :[protected]@gmail.com

Please do the needful as early as possible.

Thanks
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Jul 7, 2019
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jun 06, 2019
NSDL e-Governance Infrastructure Customer Care's response Please be informed that grievance is resolved. Status of the same has been sent to your email ID.
Verified Support
Jun 06, 2019
NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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Comments

I have newly registered with e-nps and allotted with pran[protected]. I have also completed by first subscription and completed e-sign verification with aadhar. But when i try to login to website with pran to set my i-pin for the first time i am getting the error - unauthorized user. Pls help.
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    +91 22 2499 4200 [Vidya Lakshmi]
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    +91 11 2370 5418 [New Delhi]
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    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
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