[Resolved]  Nsdl E-Governance Infrastructure — pran never received

My name is tanu shrivastav. My apy account no is[protected] but i never received pran either physically or electronically also i m not able to check my statement of transaction or view apy e-pran through your website even by selecting the option without pran details. Everytime i try, i get the message 'no results found'.
My father's name is umesh shrivastav, my date of birth is[protected] and my account number for deductions of apy contributions (Auto-debit) is [protected]. Kindly look into the matter and provide me with the required details at the earliest. You can reach to me for providing the required details or otherwise at tanu. [protected]@gmail.com.
Also plz let me know the procedure to voluntarily exit apy and get the refunds. Thanks in advance