Nsdl E-Governance Infrastructure — PRAN not found in database[protected]

I have created NPS Tier 1 account on 29.03.2021. But whenever i am trying to log in or contribute money, message is being received that "PRAN not found in database."

However PRAN no. is generated. I have received sms for same. SBI account from where NPS account was created is also showing the PRAN no.
my PRAN is[protected]
Was this information helpful?
No (0)
Yes (0)
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    NSDL e-Governance Infrastructure
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    70%
    Complaints
    5291
    Pending
    107
    Resolved
    3575
    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all NSDL e-Governance Infrastructure contact information