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Nsdl E-Governance Infrastructure — PRAN Not found in database error while logging into APY account

I have opened my Atal Pension Yojana account through SBI last month and my PRAN was activated online.
APY PRAN :[protected]
Bank Account:[protected]

When i try to reset my password via
https://cra-nsdl.com/CRA/raisePasswordSubscriber.do?ID=null&getName=Change%20Pas...

It is giving error PRAN not found in database . Contribution for the above account was deducted as i can see in the statement . So, not sure on why the password reset is not working. Could you please check and fix the password reset option ?

I tried Password reset via OTP sent to SMS
Password reset via Nodal Office.
In both options, i am getting the same error
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Feb 09, 2021

Complaint Status

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Feb 17, 2021
NSDL e-Governance Infrastructure Customer Care's response
Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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    NSDL e-Governance Infrastructure
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