[Resolved]  Nsdl E-Governance Infrastructure — PRAN Not found in database error while logging into APY account

I have opened my Atal Pension Yojana account through SBI last month and my PRAN was activated online.
APY PRAN :[protected]
Bank Account:[protected]

When i try to reset my password via
https://cra-nsdl.com/CRA/raisePasswordSubscriber.do?ID=null&getName=Change%20Pas...

It is giving error PRAN not found in database . Contribution for the above account was deducted as i can see in the statement . So, not sure on why the password reset is not working. Could you please check and fix the password reset option ?

I tried Password reset via OTP sent to SMS
Password reset via Nodal Office.
In both options, i am getting the same error
Was this information helpful?
No (0)
Yes (0)
Aug 18, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Feb 17, 2021
NSDL e-Governance Infrastructure Customer Care's response
Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    NSDL e-Governance Infrastructure
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    70%
    Complaints
    5291
    Pending
    107
    Resolved
    3575
    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all NSDL e-Governance Infrastructure contact information