[Resolved]  Nsdl E-Governance Infrastructure — Pran not found in database opened through Paytm money

I had opened NPS account from PayTM money, i have also received physical PRAN card, but when i tried to login through cra-nsdl.com, it shows me an error message that my Pran is not found in database, not even able to reset/set the password

Also note, i have successfully made contributions in Tier I and Tier II through Paytm Money for 4 times in last month

My pran no is[protected]
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Aug 7, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Feb 17, 2021
NSDL e-Governance Infrastructure Customer Care's response
Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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