[Resolved]  Nsdl E-Governance Infrastructure — refund fees of new pan card application

Address:vill jalsu, Jaipur, Rajasthan, 303701

I use nsdl website to create a new pan card of my neighbor. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.116.20 using my debit card. My balance was deducted from the bank on 18/01/2017 but aadhar verification was not completed. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days."


Rampyari kumawat
Token no. [protected]
Dob 01/01/1957
Aadhar[protected]

For further details contact
Ritesh [protected]
[protected]@gmail.com
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May 27, 2019
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Apr 22, 2019
Updated by Ritesh kumar mittal
sorry amount is 147.55

date 14/04/2019
Verified Support
Apr 26, 2019
NSDL e-Governance Infrastructure Customer Care's response
As per our records, we have refunded the amount on 15 April 2019. Please check at your end. Kindly DM your contact details, so that our support team will contact you in case information not available at you end.
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