[Resolved] Nsdl E-Governance Infrastructure — Refund has not been credited

robinjustin

Website:

www.onlineservices.nsdl.com

Date of the incident: 29/08/2020
Token number for application: [protected]
Transaction id:[protected] via mastercard

I was in the process of applying for a new pan number at www.onlineservices.nsdl.com. i had finished entering all the details necessary and rechecked it multiple times. Finally, i was directed to the payments section to pay for the pan. A total of 106.9 rupees. I made the payment and the money was debited too. But, i got a message which said "your previous payment request has been failed. Your money will be refunded back. Kindly make another fresh payment". So, i waited for an hour, no refund. I thought it was some server side issue and my money will be credited back soon. But no, i waited for 3 whole days and my payment still did not get refunded. I am filing this complaint to get back my money rightfully back and to reapply for pan as i am in urgent need.

Sincerely,
Marian marcus robin

+2 photos

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Sep 3, 2020

Complaint marked as Resolved

I wasn't really any steps taken by the company to resolve the issue. They never tried contacting me or anything whatsoever, just that finally some random day, i got my refund

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Sep 01, 2020

Updated by robinjustin Still haven't received an update on this issue.