[Resolved]  Nsdl E-Governance Infrastructure — refund my application fee

Website:www.onlineservices.nsdl.com

I use nsdl website to create my new pan card on 6/4/2018. Temporary token is [protected]. I have paid an amount of rs.115.90 using my debit card. My balance was deducted from the bank on 6/4/2018, but aadhar verification was not completed due to error message on the website saying, "your request cannot be processed. Try after sometime".in the mean time i have tried more than thrice. So now it says, "since you have exceed otp regeneration limit. You cannot proceed with e-sign. Kindly proceed with generating physical application and sent the application to the mentioned address in next page." now i am not able to do anything with that. I am also not able to print my transaction receipt. My acknowledgement no is [protected]. Kindly refund my fee. So that i can apply it through offline mode.
Was this information helpful?
No (0)
Yes (0)
Apr 18, 2018
Complaint marked as Resolved 
As I post the documents to nsdl office pune, my application is under process. Hope it will processed as soon as possible.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Apr 10, 2018
NSDL e-Governance Infrastructure Customer Care's response
The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    NSDL e-Governance Infrastructure
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    70%
    Complaints
    5291
    Pending
    107
    Resolved
    3575
    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all NSDL e-Governance Infrastructure contact information