[Resolved]  Nsdl E-Governance Infrastructure — refund on failed application

Address:783346

I applied for the pan card approx one week before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
Now its been over a week but the refund has not come.
Please refund my money. Details are given below:
Token no. [protected]
Dob: 06/01/2001
Name - bhupen narzary
Email - [protected]@gmail.com
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Jun 19, 2019
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
May 10, 2019
NSDL e-Governance Infrastructure Customer Care's response
To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
Complaint comments 

Comments

Sir, Myself Davinder Kumar . Iam working in BBMB Center Govt. Department. My mailing Address is VPO - Mojowal Tehsil Nangal Distt. Ropar. I have lost my PRAN CARD During shifting my home. My PRAN NO.[protected]. Kindly Reissue My PRAN Card. Thanking You.

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