Nsdl E-Governance Infrastructure — refund status

Address:

500073

I applied for the pan card approximately one month[protected] before and paid the fees through my debit card but the e-kyc failed due to which it displayed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. I have got 5 rupees back, remaining amount didnt credited.
Now its been over a month but neither the refund has come nor e-kyc has completed.
Please refund my money. Details are given below:
Token no. [protected]
Dob: 20/03/1970
Name: anugutala archana