[Resolved]  Nsdl E-Governance Infrastructure — regarding record not found of acknowledgment no

Sir/madam,

I have applied for new pan card on 01/02/2020 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Nitish kumar srivastav
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Mar 26, 2020
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Feb 04, 2020
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
Verified Support
Feb 17, 2020
NSDL e-Governance Infrastructure Customer Care's response
We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
Verified Support
Feb 18, 2020
NSDL e-Governance Infrastructure Customer Care's response
We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
Verified Support
Feb 24, 2020
NSDL e-Governance Infrastructure Customer Care's response
As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in.
Complaint comments 

Comments

Hi I have opened my Atal pension yojna account on May 23, 2016 but I am unable to login in the account to check the balances.

When I used to go to website and try to login it says PRAN is not found in the database.

Kindly help me with the same.

Name- Sanjeet Kumar
PRAN[protected]
Email- [protected]@gmail.com
Mobile- [protected]
NSDL e-Governance Infrastructure Customer Care's response, Feb 25, 2020
Verified Support
Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
NSDL e-Governance Infrastructure Customer Care's response, Feb 28, 2020
Verified Support
Please be informed that grievance is resolved. Status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

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