[Resolved]  Nsdl E-Governance Infrastructure — sorry no record found when I have completed process using e-sign

Address:243601

Sir/madam,

I have applied for new pan card through e-sign (upload image, sign) mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Utkarsh kumar singh
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Sep 5, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jul 26, 2018
NSDL e-Governance Infrastructure Customer Care's response
Kindly provide us your 15 digit PAN Acknowledgement number to check & resolve your grievance.
Complaint comments 

Comments

Please re dispatch of my pan card :ASSPL9880F
Dispatch date : 14/06/2017
I have tried various method for re dispatching the card. I personal approached the Chennai office but no luck so please advice me further on this issues or can i apply for new card or apply for duplicated card.

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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
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