[Resolved]  Nsdl E-Governance Infrastructure — tan application sent and fees given yet no update, wrong /invalid documents status shown

I have had applied for tan number with acknowledgement no. [protected]. Fees deducted from account on 24th april.
Yet the tan status says invalid documents. The mails to taninfo are also not getting any response. And the helpline number is never picked up.
Kindly help to resolve the issue.

The application status on the portal says the following

Acknowledgment number : [protected]
Name : smt pujx xxxumdar
Category : individual/hindu undivided family (Karta)
Sub-category : individual
Status : we have received the documents with reference to your tan application. However, the documents are not valid. For further details, please read the guidelines and instructions or contact tin call center at[protected]