[Resolved]  Nsdl E-Governance Infrastructure — unable to create new password

Hi,

My pran no is[protected], i forgot my password & want to create a new password, i tried with forgot password option = instant set/reset password= reset ipin via nodal office., am not sure of this option., i should have tried with sms, now my account is locked and unable to create password., please help here to create new password using sms, i tried contacting nps customer care there is no response [protected] & [protected].

Thanks
Manoj
[protected]
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Feb 28, 2019
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jan 22, 2019
NSDL e-Governance Infrastructure Customer Care's response
This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
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    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
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