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[Resolved]  Nsdl E-Governance Infrastructure — Unable to track status of my duplicate PAN card

I had applied for a reprint of PAN card few days back by making online payment. I received 15 digit acknowledgement number by email along with tax invoice receipt.
Yesterday I got this sms from NSDL :
"Data updated for PAN *****3D. Card sent by TRACKON AWB 60********40 will be delivered in due time. visit https://tin.tin.nsdl.com/pantan/ - NSDLeGov

When I entered the 15 digit acknowledgement number in nsdl website I get "no records found"

When I entered the trackon number in the website http://trackoncourier.com
it shows "Arrived at Destination" yesterday itself.

I have not yet received my PAN card
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May 15, 2021
Complaint marked as Resolved 
May 15, 2021

Complaint Status

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
May 18, 2021
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
Verified Support
May 21, 2021
NSDL e-Governance Infrastructure Customer Care's response
We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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    NSDL e-Governance Infrastructure
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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
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