[Resolved]  Nsdl E-Governance Infrastructure — Upload of kyc documents for e sign error by website

Address:Pune, Maharashtra
Website:www.onlineservices.nsdl.com/paam/generatePdf.html?ID=748938744

Date 24/4/17
Token no [protected]
I tried to apply for change in pancard through kyc vd online payment mode it accepted paymnt first then whn it turns for kyc thre is system error n msg generated to make another application for it. Here it shows ur system fault!!! Thn

Date 25/4/17
Token no [protected]
Again i tried to change in my pancard vd e sign uploaded photo n sign n then my e adhar as document.. Again paid fees by online mode.. Money deducted then turn to otp.. I have got otp.. But there in screen no menu to add otp n it sends again n again n afterward directed me to physical submitn..!! What d hell is ds website!! Cant u first authenticate docs and then take payment, at all failure vd ur system n n my money deducted two times.. Also might b i got after many days or not!! No wonder its bull # website you made or juz herrasing people in d name of digitalization?? Is it ur digitalization?? What can do vd this?? Pls do needful urgently

Howmany rupees you spent for making this website working??
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Jun 12, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
May 12, 2017
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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    +91 22 2499 4200 [Vidya Lakshmi]
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