Nsdl E-Governance Infrastructure — "we have not yet received the supporting documents with respect to your pan application.. i have used e sign then why should i submit phys

Sir,

I had applied for pan using online facility on 25 march 2019 using e sign,

On completion i received this message,

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But now when i check my pan application status it shows

"we have not yet received the supporting documents with respect to your pan application. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. For further details, please read the guidelines and instructions or contact tin call center at[protected]"

Please check application status

Name : shreedevi

Thanks