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NurseryLive Complaints & Reviews

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Last updated Feb 7, 2023
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I have ordered Minatures from Nurserylive on 24th May, it has been 1 month, i have raised multiple emails but no response.

THey are cheaters and do not respond after taking money.
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    Https://nurserylive.com/

    Its been 3 months and they have not delivered my order. Absolutely terrible service. They just do not respond to emails or calls.
    I am seeing similar complaints from a lot of customers. Guess this is a new way of fleecing people and minting money.
    I had paid online in advance.
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      I had order plants on 9 May 2021. Order: NLV[protected]
      Ordered on: 09 May 2021 02:06 PM
      Item 3
      Payment status: Paid
      Fulfillment status: Pending
      But still it is showing not dispatched and there is no communication from Nursery Live about the order
      Also there is no contact details on website, so that we can call for an update. Not at all happy with the service & want refund,
      NurseryLive customer support has been notified about the posted complaint.
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        I had ordered some plants from this website using prepaid mode as they were not accepting COD.Its been a month now, there isn't a single communication from them.
        I am fed up following up with them sending multiple messages in their track option.
        They are cheating customers by receiving orders and not fulfilling them.
        There is not even an option to get back the refund or cancel the order.
        There are no ways to contact them as numbers provided are dead.
        Please help us to get back the refund or orders whichever possible.

        Thanks
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          We ordered many plants worth more than ₹2, 500 more than one month. We got only one plant delivered. I wonder what happened to Nursery live. Not even one contact number to reach out to. Worst response to emails. Once in 3 days, we get a reply.

          If they can't manage to deliver the plants after the lockdown, they should have stopped taking orders. We placed the orders during the lockdown, thought they would get delivered later. This is not the first time we ordered plants, but this has never happened.
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            They have taken money thru online, but are not delivering the items. No responses to support email or even no one attends chat. Be very careful and do not pay unless you receive the items.
            They are scoundrels.
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              My order number NLV[protected] IS placed on 8th June and is not delivered yet.
              I want to cancel it nd need a refund. Address asap.
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                I had placed order of plats worth Rs. 728. I has been more than a month now. Still my order is not received. When I chat with the customer care, everytime they say that order will be dispatched in 3-4 days. But no action taken in reality.
                I am totally disappointed with with Nurserylive.
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                  This is with reference to order no NLV[protected]. I have purchased a 5 indoor plants and one raat ki raani plant, after payment of 1276 Rs I have got confirmation mail but till now I didnt received delivery date and details. I tried to reach Customer care by chat option and email only (there is no contact number), but there is no response from their end. After reading the complaints from previous customer I feel like I fell in to trap of scammers.
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                    I ordered some vegetable seeds from this company, till now I didn't get any updates from this company. And there is no updated tracking status. There is no response for our emails and contact numbers. It seemed to be fraudulent company because many of the people cheated by this company .Payment was taken while ordered time only. please do the needful and I want to get back my refund.My order number is NLV[protected].
                    +2 photos
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                      Order placed on 4th June NLV[protected]
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                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                        I have order on this website 4th May, order number - NLV[protected]. Out of my entire order hardly 25% (3 out of 14 items) deliver after a month on 2nd June, though in site it was clearly mentioned that order will be dispatch in 8/9 days
                        I was patient, as I can understand that there was lockdown at places, , but now even after multiple follow up in chat there is no concrete dispatch details .
                        I have even asked for refund if they can't deliver but they just ignored and told it will be delivered. Based on ratings and feedback I opted to go online with this shop, but it seems they are fraud.
                        I want either my money back or want this plant to be delivered within a week. Please help
                        Jun 25, 2021
                        Complaint marked as Resolved 
                        Not resolved
                        NurseryLive customer support has been notified about the posted complaint.
                        Jun 25, 2021
                        Updated by Tirthankar Baidya
                        Order NLV[protected]
                        Item
                        Price Quantity Total
                        Coleus (Green Pink) - Plant
                        Coleus (Green Pink) - Plant
                        ₹ 299
                        1
                        ₹ 299
                        Portulaca Oleracea, 10 O Clock (Pink) - Plant
                        Portulaca Oleracea, 10 O Clock (Pink) - Plant
                        ₹ 219
                        1
                        ₹ 219
                        Portulaca Oleracea, 10 O Clock (Yellow) - Plant
                        Portulaca Oleracea, 10 O Clock (Yellow) - Plant
                        ₹ 219
                        1
                        ₹ 219
                        Super Marble Pebbles (White, Medium, Polished) - 1 kg
                        Super Marble Pebbles (White, Medium, Polished) - 1 kg
                        ₹ 169
                        1
                        ₹ 169
                        Raat Ki Rani, Raat Rani, Night Blooming Jasmine - Plant
                        Raat Ki Rani, Raat Rani, Night Blooming Jasmine - Plant
                        ₹ 309
                        1
                        ₹ 309
                        Abuli, Firecracker Flower - Plant
                        Abuli, Firecracker Flower - Plant
                        ₹ 299
                        1
                        ₹ 299
                        Madhumalti Dwarf, Rangoon Creeper - Plant
                        Madhumalti Dwarf, Rangoon Creeper - Plant
                        ₹ 299
                        1
                        ₹ 299
                        Coleus (Maroon Green) - Plant
                        Coleus (Maroon Green) - Plant
                        ₹ 299
                        1
                        ₹ 299
                        Vinca, Catharanthus roseus (Any Color) - Plant
                        Vinca, Catharanthus roseus (Any Color) - Plant
                        ₹ 209
                        1
                        ₹ 209
                        Ixora Mini Dwarf (Pink) - Plant
                        Ixora Mini Dwarf (Pink) - Plant
                        ₹ 239
                        1
                        ₹ 239
                        Tecoma (Shrub, Any Color) - Plant
                        Tecoma (Shrub, Any Color) - Plant
                        ₹ 299
                        1
                        ₹ 299
                        Miniature Rose, Button Rose (Red) - Plant
                        Miniature Rose, Button Rose (Red) - Plant
                        ₹ 299
                        1
                        ₹ 299
                        Miniature Rose, Button Rose (Pink) - Plant
                        Miniature Rose, Button Rose (Pink) - Plant
                        ₹ 299
                        1
                        ₹ 299
                        Miniature Rose, Button Rose (white) - Plant
                        Miniature Rose, Button Rose (white) - Plant
                        ₹ 299
                        1
                        ₹ 299
                        Subtotal ₹ 3, 756
                        RFS-1ecd95316839 -₹ 79
                        Shipping (Standard Shipping) ₹ 79
                        Tax (IGST 5.0%) ₹ 8
                        Total ₹ 3, 756
                        Shipping address

                        Tirthankar Baidya
                        E 907, Aparna CyberZon, Nallagandla, Serilingampally
                        Hyderabad, TS
                        India 500019
                        [protected]
                        Billing address

                        Tirthankar Baidya
                        E 907, Aparna CyberZon, Nallagandla, Serilingampally
                        Hyderabad, TS
                        India 500019
                        [protected]
                        This website is fraud i ordered 3 plants on 6th june and today is 26 june. There is no update regarding my order.
                        They don't reply on chat, email or Whatsapp number. I want refund or my plants immediately
                        Order ID is NLV[protected].
                        It has been almost one month since I have ordered but still it's showing as processing.
                        When I tried to chat with them, I got no response. I want to cancel my order and get refund, but don't know how to do it. Can someone help

                        I have ordered Cactus plants on 29June21 as confirmed by them below.

                        ORDER NLV[protected]
                        Thank you for your purchase!
                        Hi Usha kiran, we're getting your order ready to be shipped. We will notify you when it has been sent

                        I have not received the plants till now. Asked for refund but no reaction from them. Someone should report to govt. regulating authorities.
                        Ushakiran
                        I am also been following up for my order on Nursery live. This seems to be a company which does not deliver but takes money. I wish I had seen all the complains before placing the order which is still partially delivered and no replies to my emails. My order number is NLV[protected].
                        Is there any customer care number to contact them
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                          NLV[protected] - order number

                          I placed above order for air purifier plants to nursery live on 25 April, 2021

                          I have not received delivery till date, nor I have heard from them. I had sent them mails so many times to [protected]@nurserylive.com, but I just receive an automated response that we are working with 50% capacity.

                          Lockdown in Delhi is opened, all the other e-commerce sites are delivering within a weeks time. But nursery live is not able to deliver order even after 2 months.

                          Nor they are responding to my mails or refunding the amount. It’s shocking how nursery live is defrauding people.

                          Nursery live - PL REFUND THE AMOUNT
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                            Absolutely horrible company. They took my money and didnt deliver for a month..I still am yet to receive the plants. The customer support hung up on me when i wanted to cancel the order. Apparently their policy doesnt let us cancel the order. It is a scam. Stay away from them.
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                              Please tell me about my order. When will I get it
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                                I've placed an order to nursery live on June 1 and still didn't get any information about shipping and delivery, very poor customer service as they don't reply with the status of the order.
                                My order number is NLV[protected]
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                                  My order no. is NLV[protected].
                                  Its been 25 days I have not received my the plants I have ordered. Don't fool your customers like this. I have spent my hard earned money on this order. kindly update and deliver this order asap or refund my money. I will have to take an legal action otherwise.
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                                    I placed an order about two months ago for 5749/- The order consisted of about 19 plants.

                                    I assumed the order will be delayed and I was patient. I had place an order with two other nurseries both of which delivered the orders a long time ago and has even replaced some plants that arrived in bad condition.

                                    But there was no sign of any deliveries from Nurserylive apart from some messages that my order is ready. About a month ago, I received 5 plants out of the 19.

                                    And I'm still waiting for the remaining 14 plants. I have e-mailed them and received an automated reply that they are short staffed and they will get back to me.

                                    This was three days ago. Since the order is pre-paid, now I just want my money back.
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                                      I ordered this world environment day special pack of 4 plants worth rs. 928 on June 2. Order number:NLV[protected].
                                      I haven't received my order yet and no updates regarding this order .
                                      Please do the needful. Thanks
                                      +1 photos
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                                        I placed an order for a plant of lemon grass on 16th April 2021 with order Id NLV[protected] and Today's date is 24 June...my order has not been delivered yet. I have sent numerous emails to the customer care id but received the same response everytime that my order is processing. Does it take 2 months to process an order of one plant!!!???Feels like a Total scam ... will I receive my order at all or not?
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