[Resolved] NurseryLive — Didn't Send Replacement Item

laijuthomas

from Changanacheri, Kerala

Address:	Nurserylive. pune
Website:	nurserylive.com

I ordered for rosemary plant worth 299 and they send me dead plant. After complaining they said they will send replacement item along with my next order (added the chat history below). But they didn't send me the replacement and when I chatted they are claiming that they sent the item, initially they said it will be in separate shipment, but later on they said it was in the same box.
"
Hello

As we have checked in the order history, you have place a new order today for the NLV[protected] for the "Set of 2 Plants for Good Fortune + 2 Pots",

As per that update we are sending you Ranunculus (Random Color) - Bulbs (set of 5) for the replacement of Rosemary - Plant with this order NLV[protected]

"

+3 photos

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Feb 24, 2021

Complaint marked as Resolved

After adding complaint in consumer complaints nurserylive send me replacement items without asking any questions.

NurseryLive customer support has been notified about the posted complaint.

Feb 24, 2021

Updated by laijuthomas Finally they send replacement item

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Comments

parul anand

from Ratnagiri, Maharashtra

Jun 14, 2021

I have placed order it has been more then 22 days but order is still not delivered by nurserylive and no response from customer service. Worst customer service ever.