NurseryLive — incorrect product delivered

Address:	560008
Website:	nurserylive.com

I have placed an order with them (Prepaid) worth Rs 912. As per the product description, I was supposed to get :
- Bamboo 4 layer tree with Glass Bowl and Pebbles

However i got just the plant and small plastic bowl.

After raising complaint to concerned department, they said it had been a fault in their website but they can't compensate on same order. i would need to place another order in order to get value for my hard earned money. Please find attached screenshots.

Attached response from their customer support :
Hi,

Thank you for writing to nurserylive.com

With reference to your mail, please be informed that the as per update received from packing & experts team the delivered plant is right & pebbles also pack in side the box only

As you face this issue so we will add coupon discount in your next order, whenever you create new order kindly update us on email so we can add coupon code.

Thank you for being with us.

Mary

Nurserylive.com

Special offers today: Get 1 Plant O Boost Free with all orders placed today

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Hi,

Please accept my sincere apologies for the inconvenience caused to you and delay in response

With reference to your mail, please be informed that you have placed an order for 4 Layer Lucky Bamboo Plant with 6 inch Round Plastic Vase and same was delivered to you.

I will highlight this issue to our management and we will try to improve our service best

Kindly cooperate in this regards,

Thank you for being with us.
Nurserylive.com