NurseryLive — Order not received

Its been 10 day i have ordered plants from nurserylive app but have not received my order till date. customer support is not responding properly on this. who even in the customer support are giving the same reply as your order is ready to ship within 2-3 working days and will send the tracking details through mail, but no tracking information in coming. i am getting doubt that they will delivery my order or not, or else they were cheating customers for money. they don't even have customer support number, if also it wont work. Very bad website live chat they don't even reply. I don't want to receive any plants from nurserylive app, please refund my money back. customer support will not respond for more than one mail in that also they will provide the wrong information to the customer. They are informing that my order is ready to ship. Please refund my money. worst app