NurseryLive — Refund against cancellation

Address:

Office No. A-3030, 3rd Floor, Marvel Fuego, Survey Number :137, Opp Seasons Mall, Hadapsar Pune Maharashtra - 411028 India

I ordered 5 enchanted roses pack and 5 kg of coco peat 10 days ago. Since then I was receiving emails regarding that my order is yet to be dispatched but when I cross checked my order number on their website it says that the order number is invalid now currently it's been three days since I send an email for refund and cancellation of my order but till date I have not received any email in response or any help from their side.
My order is of worth rupees 1, 367.
My order number is NLV[protected] .
Please help me in getting my refund against cancellation.