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Nykaa.com — fake product of kama hair oil

I ordered my holy grail hair oil kama bringadi, which i have using since forever from nykaa during their sale period. I ordered two bottle since it was on discount and i regularly use this product.
While unsealing the bottle i felt the oil was not the same in terms of smell (Original kama bringadi hair oil has a very strong herbal smell) color and consistency. I already had an original kama hair oil purchased from offline store to i could see the difference clearly.
My nykaa order number is nyk[protected].
And now on contacting the customer care they are telling me that the return can only be accepted in 5 business days.

So do they expect us to buy the products and then check their quality?
Why me as a customer purchasing a product like hair oil would check its quality purchased from nykaa?

I need refund for my purchase
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Complaint comments  1 Comment     Updated: ShareTweet

Comments

Money deducted but order not placed.

Order id:NYK[protected]

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    Nykaa.com
    Customer Care Service
    Customer satisfaction rating
    7%
    Complaints
    786
    Pending
    0
    Resolved
    49
    Nykaa.com Phone
    +91 92 2220 1010 [Customer Care]
    Nykaa.com Address
    104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel, Mumbai, India - 400013
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