Nykaa.com — Not refunding for missing product

Dear Sir/Madam,

Order ID: NYK[protected].
Email : [protected]@gmail.com
Mob No : [protected]

I am writing to bring to your attention a problem I recently had with my order from Nykaa.com. On 21th Jan, I placed an order (order number: NYK[protected] for Eau De Parfum For Men and I received it on 24th Jan. Unfortunately, upon receiving the package, I found that it was empty, It was just full of garbage.

I immediately contacted your customer service department but have not received a satisfactory resolution. So I have told him about this on twitter also, but he is not giving any solution to me.

I have attached photos of the empty package to this letter for your reference. As a valued customer, I expect a prompt and fair resolution to this matter. I would like to request a full refund for my purchase.

I look forward to hearing from you and thank you for your attention to this matter.

Sincerely,
Ronaq