Nykaa.com — Order will be delivered today but didnt received.

I’m keep getting this message.
Dear XYZ, our courier partner informs that your Nykaa order NYK[protected] with 7 item(s) could not be delivered. To report any issue or provide missing/ additional details against your order, please visit nyka.page.link/xXNED
I didn’t got any call or any delivery attempt to my order.
I’ve made an order NYK[protected] on 29th September which I didn’t received yet.
And another order which is mentioned above was placed on 11th October is still showing delivery attempt was unsuccessful.

I thought nykaa is genuine and reliable but it’s totally disappointing.
I don’t like such unprofessionalism.