[Resolved] Nykaa.com — Payment made but item missing

[Resolved] Nykaa.com — Payment made but item missing

S Saswati Debnath Saha

I ordered 6 items in total and made online payment. There were 2 shipments with 3 items each. First day i got delivered one box but when i opened this there are only 2 items with with the bill of 3. I raised a immediate complaint for that. Next day again i raised complaint with pictures. I called thd customer care they told me that will resolve within 24-48 hrs. Again i sent the images that they asked for. I raised complaint several times. Then again next day i called customer care again they told me 24-48 hrs but nothing happen still now. The product amount was 508 that i already pain but they are not taking any kind of actions for this. Please i am requesting you to look after this kind of irresponsibility and fraud. I want my money back. +1 videos Was this information helpful? No (0) Yes (0)
Aug 6, 2020 Complaint marked as Resolved I ordered 6 items on Nykaa on 23rd of july. The products divided into 2 shipments. First day when I received one shipment there was one item missing but there eas the bill of 3 items. At that time I complaint several times. I called them several times. After that they opened an complaint issue against this. Today is 6 th of july. 4 days before they sent me an email regarding if I want refund or exchange I replied with refund option. But today one if their member is saying that they sent all items and I am telling lie. I have the box, the invoice and the products still now. I did not except such kind of fraud. I want my refund. Please look after this matter. 508 is not a min amount fot me. Jul 29, 2020 Updated by Saswati Debnath Saha Order number- NYK[protected] Aug 06, 2020 Updated by Saswati Debnath Saha I ordered 6 items on Nykaa on 23rd of july. The products divided into 2 shipments. First day when I received one shipment there was one item missing but there eas the bill of 3 items. At that time I complaint several times. I called them several times. After that they opened an complaint issue against this. Today is 6 th of july. 4 days before they sent me an email regarding if I want refund or exchange I replied with refund option. But today one if their member is saying that they sent all items and I am telling lie. I have the box, the invoice and the products still now. I did not except such kind of fraud. I want my refund. Please look after this matter. 508 is not a min amount fot me. Still the problem is not resolved. Aug 06, 2020 Updated by Saswati Debnath Saha I ordered 6 items on Nykaa on 23rd of july. The products divided into 2 shipments. First day when I received one shipment there was one item missing but there eas the bill of 3 items. At that time I complaint several times. I called them several times. After that they opened an complaint issue against this. Today is 6 th of july. 4 days before they sent me an email regarding if I want refund or exchange I replied with refund option. But today one if their member is saying that they sent all items and I am telling lie. I have the box, the invoice and the products still now. I did not except such kind of fraud. I want my refund. Please look after this matter. 508 is not a min amount fot me. Not resolved till now
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