[Resolved]  Nykaa.com — Refund not received till now

I canceled two orders from nykaa worth Rs 620. they said they will refund the amount by 5/12/2020 but till now i have not receive any refund in my account. They only say contact your bank. On contacting bank they are saying no refund has been issued by nykaa and are saying to contact nykaa as it is their fault to check whether customer has received the refund or not. On calling nykaa they are not helping in any way. Please look into this matter and refund my hard earned money as soon as possible

Order id -NYK[protected]