[Resolved]  Nykaa — not delivering my order products

Address:FSN Ecommerce Ventures Pvt Ltd. 104 Vasan Udyog Bhavan Sun Mills Compound Lower Parel Mumbai Maharashtra India 400013, Mumbai City, Maharashtra
Website:www.nykaa.com

I was delivered a pagackage from nykaa on 13th of may in which i have received 1 product out of 4 products. So, i mailed to nykaa on 13th of may and have attached the snapshots i was required to share. I got the reply to wait for 24-48 hours.. It's been 11 days and the matter is not solved. I have paid money already and neither got my money nor my products.
I have been mailing and calling to the customer support executive for multiple times and all i was told to wait and it's been 11 days. They have not taken any major steps nor any updates about the warehouse team process was reflected to me.
Kindly help me out with this issue.
Thank you.
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May 25, 2019
Complaint marked as Resolved 
They denied that there was any problems with the consignment sent to me.I asked them of the proof they said they can't provide me so.They just marked my problem as solved and I am at a loss of my money for the products which was never delivered to me..Such a big brand is doing such things..It's totally unbelievable and I am been facing constant issues and they have worst customer support..Neither I got the products nor my money was refunded to me..!!
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