[Resolved]  Nykaa.com — 6 missing product in received order

I was ordered from nykaa on 5 August 2019. I was ordered total 14 products from nykaa and didn't receive 6 product of them. After that i was complaint about this to nykaa support but after mailing all pics details they said that your complain will be resolve in 24 to 48 hours but after taking 4-5 Days they just replayed that your all products are delivered according to weight of courier box. But i was very old customer of nykaa from 2014 when nykaa was not that much popular and spend around 1 lac rup. From my family members phone id as well as mine. But never disappointed. But this time they did totally wrong with me. I was told nykaa's customer support to weight again my product with the same packaging they give because they add many bubble plastic sheets into it and i was already send the pic or packaging. But they don't want to listen anything. Very bad experience this time. They make Customer suffers and they already have full payment so why they take this issue as serious. I'll attach here packaging pics and I'm complaining because i want to aware all who make online shopping to reduce the fraud they did behind there good company name. Before this i was faced no problem and i thinks that online shopping is best but after this maybe I'm going to shop online because now days easily they doing fraud with customers.
Problem is that i was paid for that all products.
I'll complain here to aware everyone and want to resolve my problem. And further I'll forward my complaint to other sources because now for me this is not about products or Money this is about truth. And they replying me that they sent me all products it means they blame on me that i'm speaking lie.
But wrong is wrong.
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Aug 12, 2019
Complaint marked as Resolved 
Nykaa initiate refund for my missing products. Now I'm satisfied.
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