Nykaa.com — amount debited from account and still order not placed

Address:	Palakkad, Kerala, 678001
Website:	Nykaa.com

Tried to purchase 7 cosmetic items for 2096 rs frm nyka mob app on 9 jan @ 2:10 am... Actually this is my first order on nykaa.. Hence very disappointed... Have made payment through sbi net banking.. And payment was done and amt was debited frm my account.. N i also have my sbi transaction ref no... But still the order has not been placed.. No order no or no order details r appearing in the nyka acc.. They have send no msges or emails regarding the order placement.. So am pretty sure tat order has not been placed.. All the items r still in my cart... I want u to refund my amount or place the order again...