Nykaa.com — amount debited from my account and order not placed

Website:www.nykaa.com

Tried to purchase 2 product and another one is a free gift for 2060 rs frm nyka mob app on 9 feb @ 2:1o am to 3.10. Have made payment through sbi debit card.. And payment was done and amount was debited frm my account.. N i also have my sbi transaction ref no... But still the order has not been placed.. No order no or no order details r appearing in the nyka acc.. They have send no msges or emails regarding the order placement.. So am pretty sure that order has not been placed.. All the items r still in my cart... I want u to refund my amount or place the order again...
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I have ordered the 6 item at a time, I received 5 item one is pending Lakme enrich satic, when I will get that, why it's happened. How bill got seperated from 763.00 to 520.00
I order 5 products from Nykaa on 9th February 2018. I paid Rs. 1999 through axis net banking. The amount got debited but the order did not go through. The items are still in my cart. I got the transaction reference number.

Please refund my money immediately.

Thanks

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