Nykaa.com — damaged necklace order number : nyk[protected] | |||
I have purchased zaveri pearls neck less which has been delivered as on dt-20.10.19 on same date i have raised return request as one diamond is about to fall down. I had mail to them also with picture and copy of invoice even if two days there is no any response from them. So i called them today 22.10.19 they said they didn't received pictures so i again emailed the same but evenif so much follow up they still dont give any reply. This is very disappointed they dont bother after sales. Was this information helpful? | |||
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Oct 23, 2019 Updated by artisawant My complaint is still pending . Their customer care service is very hectic they again n again ask for pictures n tag for product, whereas i have received product in normal plastic bag packaging only there is printed information on it so how can i send them tag for that . I have called as well as emailed them many times even if they are not giving me proper response . I hereby attaching pictures which have been I have send to them . Please take proper action . This is very disappointing service from nykaa .   | |||
 2 Comments | |||
Comments
Hi Arti,
We would like to inform you that the refund has been initiated from our end on 28/10/2019. As per the bank process, the refund takes 5-7 business days to reflect in the customer's account. We request you to please wait for more 1-2 business days. Also, we have shared you the refund transaction id via email. Please refer the ticket no. (Complaint Id) 5674773.
For any further assistance, please feel free to write to us on [protected]@nykaa.com.
Regards,
Team Nykaa
We would like to inform you that the refund has been initiated from our end on 28/10/2019. As per the bank process, the refund takes 5-7 business days to reflect in the customer's account. We request you to please wait for more 1-2 business days. Also, we have shared you the refund transaction id via email. Please refer the ticket no. (Complaint Id) 5674773.
For any further assistance, please feel free to write to us on [protected]@nykaa.com.
Regards,
Team Nykaa
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+91 92 2220 1010 [Customer Care]
104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel, Mumbai, India - 400013
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We apologise for the inconvenience caused to you.
We would like to inform you that we have forwarded your complaint to the relevant department. We request you to please allow us 24 hours to resolve the issue.
Regards,
Team Nykaa