Nykaa.com — failed delivery, loss of time

Keerthanamadhavan

from Pune, Maharashtra

Address:

A2 fourth floor synergy IT park , appasaheb marathi marg, Mumbai City, Maharashtra, 400025

I have purchased 13 products during offer. After the shipment and offer completed now they are telling me to order fresh products again as the products were damaged. This is pathetic why will i order again as i didn’t cancel the product and the mistake was from their end. This is biggest drama to buy again without offers. The costumer service is also very ridiculous waste our time.

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Dec 14, 2019

Updated by Keerthanamadhavan Thus the order no NYK[protected] having 13 item(s) which has not delivered.

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Comments

Nykaa Customer Care

from Mumbai, Maharashtra

Dear Customer,

Please accept our sincere apologies for the inconvenience caused to you.

We request you to kindly share the order details so we can assist you accordingly.

We are looking forward to your response.

Keerthanamadhavan's [Complaint's author] reply, Dec 14, 2019

NYK-37739219-2043835 having 13 item(s).

Nykaa Customer Care

from Mumbai, Maharashtra

Dear Keerthana,

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that we have created a replacement order for you (NYK[protected]A) which should be delivered to you within 3 - 5 working days.

We have shared the tracking details on your registered email address.

We appreciate your patience and understanding, and we look forward to welcoming you back at Nykaa soon.