Nykaa.com — fake promises and not helping when facing issue with the product and not refunding

I ordered a perfume from nykaa and they gave me a fake product and i created return but they are not accepting the return request and making me fool here.. My money totally looted by the nykaa and i want nykaa to take this product and refund the money i paid. I'm helpless here. I want a immediate solution from nykaa and i want them to refund the money back.

My registered contact number : [protected]
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HI Gokul Raaj,

We regret to hear this.

As we are unable to locate any details of your order under your name (Drgokul Raaj), we request you to please email our support team at [protected]@nykaa.com with your Order number / registered email ID /Contact no. so that we can address this at the earliest.

Regards,
Team Nykaa.

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