Nykaa.com — loreal sensi balance

Address:SukhoBristi Shapoorji Pallonji, C667 201, 700156
Website:Nykaa

I ordered loreal sensibalance worth rs635 and received an old, ugly, damaged and dirty bottle worth rs. 575. Where as i paid 635 for this bottle. Dont cheat your customers with fake products.
I want a refund so that i can place another order or replacement.
I raised return request with resolution yet. And pausing the sla stating i haven't provided docs. I have sent all relevant documents. I am going impatient and pissed off
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Hi Namrata,

We apologise for the inconvenience caused to you.

This is to inform you that this issue has been forwarded to the relevant department. We request you to allow us 24-48 business hours in order to resolve the issue.

Regards,
Team Nykaa

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