Nykaa.com — luring customers with free offers and not sending the free products | |
I had placed an order on nykaa for a cgg serum of rs 900. There was an offer on it of a free gel along with it worth 550. But i didn't receive the free item. On contacting customer care, i was replied that the free item was out of stock so they could not deliver it. When i wrote to them that the offers still on and is still showing on the product page, they replied that they will remove the offer. This is not expected from nykaa. How can you just put any offer on your site to sell your products.
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Sep 17, 2019 Updated by Paroma Deb Worst unprofessional response from nykaa. Offers still on but this is what they replied. PFA screenshot. They will show you offers but as soon as you buy product, the offer goes out of stock. When you check back same product, offers still on. Careful with offers on nykaa guys, they are all fake. Quite obvious, forums are filled with cheating cases/complaints of nykaa from consumers. Also they won't take back products once delivered. | |
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+91 92 2220 1010 [Customer Care]
104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel, Mumbai, India - 400013
View all Nykaa.com contact information
We regret to hear this.
This email is in regards to the offer "Buy Any CGG Serum & Get CGG Hyaluronic Acid Water Gel Worth Rs 550 FREE" Order no. NYK[protected].
We would like to inform you that we tried reaching you on your register contact number:- [protected]. However, at the time it was unanswered, we understand you must be busy.
This is to inform you that the free product was not added to the order as the offer was valid till stock last. By the time you placed the order, the free product went out of stock. As the offer is still reflecting on our website, we have requested the relevant department to remove the same.
Since your order was eligible for the free product, we can offer you either "Free CGG Cosmetics Activated Charcoal & Menthol Facial Scrub" or a voucher of Rs. 200/- which can be used for the future purchase.
We request you to kindly revert us on [protected]@nykaa.com (Ticket no. 5308935) with your prefered option