Nykaa.com — mac offer not fulfilled after order confirmation

Address:

New Delhi, Delhi, 110025

Hi, i had placed an order exceeding rs. 3000 during the mac anniversary offer. A complimentary lipstick as per the offer was confirmed with my order. However i never ended up receiving the free lipstick as promised by nykaa. When contacted through the nykaa support email, i was bluntly told that the free product was out of stock and wouldn’t be sent to me at all. I see this as a fraud and it’s almost like misleading and fooling your customers. If a product was confirmed in my order then how could it not be sent. Also, if the free product went out of stock then why was i not informed before the delivery of my paid products, i should have been given the option of cancelling the complete order in the absence of the promised and confirmed offer. Kindly look into this as this is highly unprofessional. My order number is[protected].