Nykaa.com — missing product

Website:

Mumbai

I had placed an order numbered[protected] and out of 12 products, one was missing i. E., the nyx bright idea illuminating stick - chardonnay shimmer. After several complaints over email, phone etc. The supervisor sent me some pictures of the parcel, taken in the warehouse and i was very disappointed to see state that it doesn’t match the products i received.in fact, the nykaa foundation stick that i did recieve is not even visible in the picture. Thereby, a clear indication of the fact that this picture is most definitely not a picture of the parcel i recieved. I’d be extremely grateful if you may please look into the same and find me a suitable resolution as soon as possible.