Nykaa.com — negligence of nykaa

Address:	Rayagada, Odisha
Website:	www.Nykaa.com

I was order a product in nykaa, they were sent me a wrong product, i was informed about that, and returned the same to nykaa.
They have received the wrong product on date 20.11.2017 but still i didn't gt my replacement/refund money.
No response from from nykaa...
What type of stupid site is this.
I hope by submitting this, you team will help me..
Thanking you.