Nykaa.com — not delivered complimentary products

Address:

700081

I have order some forest essential products from nykaa 11th oct 2018and they added some complimentary gift but when it was delivered company only delivered products not delivered complimentary products which was automatically added to cart, wjen i called nykaa customer care they blamed inconvenience of bluedart, but bluedart tracking showed back to shipper and bluedart customer care also said that they back the product immediately after receiving the product, i dont know why it happened.nykaa customer care didnt sent me any mail or message regarding these issue.Didnot expect from Nykaa.